GENERAL TERMS
The Terms Below Apply to All Courses

HARDWARE AND SOFTWARE
The COURSE PROVIDER prescribes minimum hardware and software requirements for completing the course. This is an online course and therefore a stable high-speed internet connection is required. Minimum browser requirements are the use of Microsoft Internet Explorer (MSIE) 11.0 or greater, Firefox 64 or greater, Google Chrome 71 or greater, or any other browsers that provide equal or greater functionality. The browsers need to support JavaScript and accept cookies. The minimum hardware required is such that it should be able to support the software configuration listed above. The course requires the use of a pointing device such as a mouse or a touchscreen. The course recommends that the hardware be equipped with speakers or headphones to support audio/video content.

PRIVACY STATEMENT
The COURSE PROVIDER collects information from the CUSTOMER/STUDENT at several different points on the website. The COURSE PROVIDER will not use or sell this information to promote products or services unrelated to this course/product.

CONSENT TO EMAIL COMMUNICATION
By purchasing this course, the CUSTOMER gives their consent to receive emails from the COURSE PROVIDER to the email address that was provided while creating their account, as well as any email address provided later when updating the CUSTOMER account, whether the CUSTOMER updates their email via their account information page on the COURSE PROVIDER's website, or by contacting the COURSE PROVIDER via phone, chat or email. Such emails are sent for the purpose of providing receipts for purchases made, instructing the STUDENT regarding the next steps they should take after completing their course, and providing technical support. CUSTOMER has the ability to opt-out of all email communication by clicking the unsubscribe link included at the bottom of each email sent by the COURSE PROVIDER.

CIRCUMVENTION WARNING
The STUDENT agrees that HE/SHE, and not any other person, will study the material in its entirety and complete the chapter quizzes and the final exam. It is illegal to attempt to circumvent state regulations or provide false information. If the COURSE PROVIDER discovers that the STUDENT has willfully misrepresented himself or has cheated, the STUDENT will be stopped from taking the course with no refund of the registration fees. In addition, the STUDENT may be prosecuted for perjury and other criminal acts which are punishable by law.

LIMITATION OF LIABILITY
Both the CUSTOMER and STUDENT acknowledge and agree that the liability of COURSE PROVIDER and its agents and employees for any act, omission to act, or negligence on the part of COURSE PROVIDER and its agents and employees, is strictly limited to and shall not exceed the amount of the registration fee actually paid by the CUSTOMER.

AUTHENTICATION
When required, validation of the STUDENT identity is achieved through the use of personal validation questions. These questions are based on the STUDENT's personal preferences. When required by law, the COURSE PROVIDER shall include personal validation questions to be answered at the beginning of the course. The STUDENT will be required to correctly answer these personal validation questions throughout the course in order to further validate the personal identity of the STUDENT taking the course. The STUDENT shall have a limited number of seconds as required by that course’s approving state-authority to respond. For example, the STUDENT may have 90 seconds to respond to a personal validation question. Failure to respond correctly and/or failure to respond within the time limit shall result in STUDENT authentication failure. The STUDENT may have a limited number of chances to fail authentication as defined by each approving state-authority. The number of allowed authentication failures will be explained at the beginning of each online course. After exceeding the allowed number of authentication failures, the CUSTOMER/STUDENT account is locked. The CUSTOMER/STUDENT account may be reinstated only by a Customer Service Representative and if allowed by the approving state authority’s rules.

REPRESENTATIONS AND WARRANTIES
CUSTOMER/STUDENT represents and warrants that the user information and registration information provided for the STUDENT is true and correct, and acknowledges that the truth and accuracy of such information is a material inducement to COURSE PROVIDER in permitting STUDENT to enroll in the course. CUSTOMER/STUDENT further acknowledges and agrees that any willful or intentional misrepresentation of CUSTOMER/STUDENT regarding such user information or registration information constitutes a breach of this agreement and of the representations and warranties by CUSTOMER/STUDENT as provided in this agreement, and may subject CUSTOMER/STUDENT to liability for damages incurred by COURSE PROVIDER as a result thereof, including but not limited to general, consequential, and punitive damages.

COMPLETION AND CERTIFICATION POLICY
The STUDENT agrees to complete all phases of the approved curriculum in order to have a STUDENT completion reported to State and Federal Agencies when this is permitted by such State and Federal agencies. Any time missed must be made up. The COURSE PROVIDER is prohibited from reporting a course completion if the STUDENT has not met all the requirements for course completion and a STUDENT shall not accept a certificate under such circumstances. CUSTOMER/STUDENT may be required to pay additional fees to COURSE PROVIDER if, through no fault of COURSE PROVIDER, CUSTOMER/STUDENT requests a duplicate certificate of completion for various reasons, including loss of certificate or incorrect information on the certificate that was initially provided by the CUSTOMER/STUDENT.

CANCELLATION AND REFUND POLICIES
A full refund will be made to any CUSTOMER who cancels the STUDENT enrollment within 30 days of registering for the course and before a certificate for learner permit or course completion is issued. The COURSE PROVIDER may terminate, without notice, the enrollment of any STUDENT who has not successfully completed the course within 365 days of registration and the STUDENT will not be eligible for a refund. Additional fees may apply to continue a course after the initial 365 days have lapsed. All registration fees paid are due and refundable when the course of instruction is discontinued by the COURSE PROVIDER within 365 days of the CUSTOMER's purchase of said course, preventing a STUDENT from completing the course; or when the enrollment of the STUDENT was procured as a result of any misrepresentation in advertising or promotional materials of the COURSE PROVIDER, or as a result of any misrepresentation made by the owner or employee of the COURSE PROVIDER. All refunds will be issued within 30 days of receipt of a permissible request for enrollment cancellation.

COURSE AVAILABILITY
Unless prevented by the regulations in a particular state regarding the online availability of a specific course, all courses will be available to the STUDENT 24 hours a day, 7 days a week. This availability may be affected by circumstances including but not limited to system, site or connectivity failure over which the COURSE PROVIDER has no control. In some states, however, the STUDENT may be prevented from studying more than a specified amount of material each day. Where this is the case, the STUDENT will be informed of this either within the course, or by means of state-provided materials.